FAQ
all about MyFit Solutions
DELIVERY
Delivery takes on average 7 to 14 days in France.
It takes 2 to 3 more additional days for international delivery.
Yes, absolutely!
We use tracking stickers to ensure that the products are delivered to you at the right address without any inconvenience.
Shipping costs are included in the price of the tips in metropolitan France.
For a delivery outside of metropolitan France, a flat rate is applied to make this delivery.
To find out the price of the package, please go to the following purchase page: https://myfit-solutions.com/checkout/.
and select your delivery country.
IN RELATION TO YOUR EARS
Yes, of course!
We have customers who complained that they couldn’t put on any earphones!
Custom ear tips are a real solution for using earphones with small ears.
We’ve already had cases with very big ears.
There is no problem with these very large pavilions.
Don’t worry! when we receive your scan, we will inform you about the feasibility of custom ear tips for your ears.
If we are unable to meet your morphology, we will FULLY REFUND your purchase.
No really, we have already created custom-made tips for people with Tragus piercings.
It is possible that a slight friction may reduce the comfort provided by the tips.
We have developed a technological process for which a patent was filed on July 5, 2019.
During the development of the product, we have conducted hundreds of tests to bring you the best product possible.
Thanks to the scan, we are as close as possible to the shape of your ears, to deliver custom-made earmolds that perfectly match your anatomy.
If you are not satisfied with the fit or comfort of your MyFit Solutions ear tips, please email us immediately upon receipt of the products at contact@myfit-solutions.com.
For a quality follow-up, please share your feedback & concerns with us, with the followings:
1° Two (2) pictures of the earmolds placed in your ears: this will allow us to check the right fit.
2° Details of the problem encountered.
Depending on the problem encountered, we will propose solutions and possibly a new version of your ear tips.